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Meet The Team

Nicole Ross Assistant Account Executive

My name is Nicole Ross.  I live in  Marilla with my husband Bryan and our two little boys, Maverick & Easton.

I started working in the Insurance Industry after attending Buffalo State College in 2009.  I received my Property and Casualty license in May of 2011 and specialized in auto insurance.   I joined the James F. Collins Agency in June of 2015 as a licensed agent specializing in customer interaction.

When I am not working, my time is spent devoted to my boys.  My family and I enjoy being outdoors, camping, swimming, and going on adventures.  I enjoy photography, crafting and cooking.

Julie Mazurkiewicz Personal Lines / Notary

I have an Associates Degree in Business Administration and a Bachelor of Science Degree in Paralegal Studies. I joined the James F. Collins Agency in October, 2016.  Prior to joining the Collins Agency I worked as a real estate paralegal for 10 years.  In November, 2016 I obtained my personal lines license specialinzing in auto, home, personal umbrella, landlord, and recreational vehicle insurance.

I have lived in East Aurora my entire life and enjoy spending time with my family and friends in this great community we live in. I am a member of the East Aurora Moose Lodge #370 and enjoy volunteering for events for the East Aurora Boys and Girls Club and American Legion Post #362.

James F. Collins, CIC President/ Life & Health/ Commerical/ Personal Insurance

My name is Jim Collins.  I reside with my wife Jackie in East Aurora.

I have been the President of the James F. Collins Agency for 29 years.  My insurance career started in 1982.  At that time I was working at an agency in Victor, New York.  In 1992, I attained the Certified Insurance Counselor designation.

I am a member of East Aurora Moose Lodge, Sons of the American Legion, East Aurora Kiwanis Club, Immaculate Conception Church, and Independent Insurance Agents of WNY.

When I am not working I enjoy spending time with my grandchildren, boating, fishing, golfing, and snowmobiling.

Christopher O’Brien, CIC Commercial Lines / Accident, Life & Health


I have been with the James F. Collins Agency Inc. since 2003. Prior to beginning my insurance career, I spent over 25 years in my family business. This tenure has given me a wealth of experience in customer service and sales.

I specialize in Commercial, Health and Life sales but am certainly capable of handling your personal insurance needs as well.

Realizing every account is unique, I work with our insured’s to tailor coverage’s for their specific needs.

Being a true student of the game, I am licensed in Property and Casualty as well as Life and Health and earned the designation of “Certified Insurance Counselor” through the National Alliance in 2011.

I graduated from SUNY Cobleskill with an AAS in Engineering and am a lifelong resident of Holland, NY. I was elected the position of Town Justice in 2005 and continues to serve the town. I enjoy volunteering with many local organizations including the East Aurora Sons of the American Legion, Holland Kiwanis Club and the Holland Boy’s and Girl’s Club.

My wife Sherrie and myself are Scoutmasters with Holland Boy Scout Troop 507 and enjoy spending time Camping, Boating, and Trap Shooting with our two sons.

Jacqueline Collins, CIC Personal Lines Manager

My name is Jackie Collins.  I reside in East Aurora with my husband Jim.  We raised two children and our family now includes two beautiful grandchildren.

I have an Associate’s degree in Accounting.  I worked in the accounting field before having children.  After raising children, I joined the Collins Agency in 1988.  I became a licensed agent in Property and Casualty in 1989 and a member of the Society of Certified Insurance Counselors in 2001.  As a member, I am required to attend annual educational courses in Agency Management, Personal Lines, Commercial Property, Commercial Liability, and Life and Health.

I am a member of Immaculate Conception Church in East Aurora and the East Aurora Moose Lodge #370. I enjoy volunteering for the American Legion Post #362 and Kiwanis Club of East Aurora.  My fun time is filled with grandchildren, golf, summers at our family cottage, and snowmobiling.

Michele Stiener, AAI Commercial Lines

Hello.  My name is Michele (Shelly) Steiner.

In 1988, I decided to change career paths from restaurant ownership to the insurance business.  I joined the Collins Agency in May of 1988.  I obtained my property and casualty license in 1989 and received the designation of Accredited Advisor of Insurance (AAI) in 1997.  With over 25 years of experience, I am the Commercial Lines Manager and specialize in business owners, contractors, commercial auto policies and bonding. I enjoy the insurance industry because every day presents a challenge and there is always something new to learn.

In 2009, I married my husband Scott and we bought a house in Sardinia.  I am a trustee on the Board of St. Martins Lutheran Church.  I enjoy camping, jewelry making and spending time with our kids, grandchilden and the rest of our family.

Dana Calteaux, ACSR, CISR Personal Lines/ Accident, Life & Health / Notary

My name is Dana Calteaux.  I live in Strykersville with my husband Glenn, step-daughter Jorja, and our twin sons Aaron and Bentley.

I have an Associate’s degree in Criminal Justice and a Bachelor’s degree in Community and Human services. I started my insurance career with the Collins Agency in April of 2008.  In September of that year, I received my Property and Casualty license & April of 2017 I obtained my Accident, Life and Health License.  I specialize in personal lines including home, auto, landlord, recreational vehicle and personal umbrella insurance.  To expand my insurance expertise, I have earned designations as a Certified Insurance Service Representative (CISR) and Accredited Customer Service Representative (ACSR).

My family and I enjoy the outdoors and love to spend time camping in the summer and snowmobiling in the winter.

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